Frequently Asked Questions

Packages are insured automatically at a cost of $1 (USD $1 in St. Maarten) for up to a value of USD $100. If additional insurance is required it must be requested at least twenty-four (24) hours before the item arrives at our US Warehouse. The request can be made via email or it can be an acknowledged request to a staff member and a valid invoice for the item must be submitted with this request.

We aim for daily flights, Monday through Friday, and as long as all invoices are submitted to us you should be able to pickup your package two business days after it is received in the US.

By default we use air freight for all of our packages. If you are interested in sea freight, ship to the same address, and let us know at least 24 hours before the package is received at our US Warehouse that you would like it shipped via Sea.

The fees are $25 (St. Maarten: USD $10) handling per piece and $20 (St. Maarten: USD $7) per cubic foot. It usually takes about two weeks for these packages to be delivered. If the piece is greater than 10 cubic feet, then the handling is $75 (St. Maarten: USD $30).

For the majority of packages we use a regular scale to calculate the weight, and we round up to the nearest pound. But for those packages with significant dimensions we multiple the length by the width by the height, all in inches, and then we divide by 166 to get the chargeable weight in pounds. This is a standard formula used by all shipping companies.

Yes we do. We charge $30 (St. Maarten: USD $10) per pound and $10 (St. Maarten: USD $5) handling for this service. We get it to our address in the US and it can be picked up by FedEx, UPS, the US Postal Service, or DHL if you have supplied a paid shipping label. If not, there will be an extra fee for shipping to the destination depending on that location and weight of your package and how quickly you need it there.

Any packages which remain at our facilities longer than thirty (30) days will be deemed abandoned. So you have thirty (30) calendar days to pickup your package after you have been notified that it is ready. We usually auction off abandoned items. We currently do not have a set schedule for auctions.

For packages shipped via Sea Freight, you have five (5) business days to pickup after it is available and after that we start charging rent. This is primarily because of the size of these packages. Please contact your local office for the rental rates.

On the home page menu of our website click the Register button. There you will enter your contact info and select your preferred pickup location. After signing up, you will receive an activation link via the email address you signed up with; activate your account. You will then receive another email with your unique account ID and US shipping address which you will use at check out when ordering.

The shipping address can also be used for friends and relatives to send you packages. Further, the address can be used if you have traveled and would like to send items down ahead of you or would like to avoid overweight charges on your airline.

You must have an account to use our services. An account gives you access to shop online and receive your packages in your country of residence. An account also allows you to monitor and track the progress of your packages.

Yes! West Tech Shipping covers all costs associated with having a US mailbox so you can shop and ship with ease.

Our customers order from virtually any website in any country, once the vendor is able to ship or deliver packages to our US address.

At this time we no longer offer a barrel service. What we offer is a Box Pack and Ship service with varying box sizes. Contact us for more details.

Yes, we provide the option to your profile to add additional names to your account. It allows that person to shop using their name but with YOUR account ID. However, we encourage individuals to create their own account which will allow them to track the progress of their shipments better and benefit from promotions.

The account holder has the option of adding authorized individuals to their profile which will reflect in the system and be visible to staff OR the account holder can notify us via email/phone that somebody will be collecting from his/her account. The collector needs to provide ID and the six-digit tracking number(s) of the package(s) he/she is collecting.

We no longer offer a consolidation service, what we offer are box promos, with our smallest box size being 20X20X20. Contact us for more details.

Packages containing, liquids, lithium or hazardous materials will be shipped via a special flight or via sea freight. Our special flight departs the US at least once a week and your package should be made available for pick up in one to two business days once we are in receipt of your invoice.

Eastern Caribbean Dollar (XCD) and Barbados Dollar (BBD) unless otherwise noted.

You can pay for our services instore, online and via our mobile app
Currently, we accept Credit cards, Paypal or Cash.

Please see our Restricted Items List.

Yes. This is a very important step in receiving your packages. To assist us in quickly processing your packages, all invoices must be submitted once you receive your West Tech tracking code from us.
You can submit your invoices from our website, mobile app or by sending an email to invoice@westtechshipping.com with the tracking number in the email subject.

Customs duties are levied on goods based on the cost, insurance, and freight (CIF) values and rates determined by the Caribbean Community (CARICOM) Common External Tariff (a government tax on imported and exported goods). Please note that duties collected by West Tech Shipping on behalf of the government, is paid to the government and not kept by West Tech. Therefore, West Tech has no control over these charges and must comply according to the law. Customs has the legal right to examine all packages entering the country. If goods require the involvement of other agencies (Agriculture, Fisheries, Police Commissioner, etc) West Tech shall ensure that the inspections are co-ordinated and, if possible, carried out at the same time. Please refer to your local Customs and Excise Department for further clarification on duties.
You can use our Calculator to estimate the cost of duties on your package.

No. At this moment we only ship packages/documents to and from the US.

West Tech customers benefit from “Shippy Points” on their orders. Every dollar spent through shipping with West Tech, you gain one point which can be used to clear your packages once accumulated. Stay connected to benefit from our regular promotions and competitions. (All Shippy Points will expire within one year of inactivity on your account. Inactivity means no shipping activity within a one-year period. Points lost cannot be recovered.)

If your package has not arrived at our US warehouse and appears to be lost, contact your vendor immediately to find the best solution for you. Sometimes customers may enter the wrong West Tech account ID or order an item on a name which is not the name on their West Tech account. These items will arrive at our US warehouse; however, our team will not know which account to assign the packages to. To assist in this regard, we have a created an “Unknown Packages” list. Please view it to see if your item may be on this list
The list can be found in the Packages section of our website.